The prospect of millions of kids and parents holed-up at home for the foreseeable future, is now quite probable. In fact, it has already begun. This unprecedented situation will cause a massive shift in Internet traffic flows previously from businesses and schools, now originating from homes.
Kids distance learning, and mom and dad on conference calls will surely test the home Wi-Fi setup. Sadly, many households will be frustrated by glitchy audio and video, when they need it most! Multiply this across the subscriber base and Service Providers will be under tremendous pressure to support this load, this is going to lead to an increase in support calls especially in WiFi usage.
Most broadband Service Providers confess about 20% of today’s help desk calls are home Wi-Fi related. They wish it were far less. So, higher call volume near and mid-term is an expense they don’t need.
This is going to be a huge learning experience for all of us across the world, including Service Providers, Enterprises and home users as our Internet Infrastructure is going to be tested in a way that has never been done before.
Here are some basic recommendations for the home users. Check with your Service Provider what Internet Speed SLA’s you have and make sure they are indeed correct. If you don’t have a whole home WiFi system think of installing one. Companies like Commscope are continuing to enhance their offerings through their innovative HomeAssure V3 solution.
We at embedUR are involved in actively working with Service providers and our customers to make WiFi experience better for everyone using it.
The coming months are going to be crucial as we all pull-togeher to embrace, learn and accept this new way of life as we all fight to overcome this Virus and emerge stronger in all facets of life.